Effective: June 16, 2025

At Cynple Apothecary, every blend is made with care and intention. Due to the nature of our wellness products and herbal goods, we have a clear return policy to protect both your health and the integrity of our small-batch inventory.

🛑 Opened Products & Safety

For the safety of our customers and in compliance with health guidelines, we do not accept returns or issue refunds for any opened or unsealed products. This includes any tea, extract, or herbal item that has had its packaging disturbed, regardless of use.

📦 Unopened Product Returns

Unopened and sealed items may be returned within 14 days of delivery. Items must be:

• In original, untampered packaging

• Unused and in resaleable condition

• Accompanied by your order number or packing slip

Once received and inspected, a refund will be processed minus shipping and handling.

📸 Proof Required for Damaged Goods

If your order arrived damaged or incorrect, please email us at returns@cynpleapothecary.com within 5 days of delivery with:

• Clear photos of the package and item

• A description of the issue
  We will review and resolve the issue promptly.

💳 No Refunds for Buyer’s Remorse

Due to the handmade nature of our goods, we do not accept returns for reasons such as taste, personal preference, or “changed my mind.” Please review all product details before purchasing.

🚫 Fraudulent Chargebacks

We take chargebacks seriously. If you received your order in full and attempt to issue a chargeback without valid cause or communication, we reserve the right to dispute it and block future purchases.

We keep internal logs, shipping proof, and customer communications to protect against fraud.

⏱ Processing Time

Refunds (if eligible) will be issued back to your original payment method within 5–10 business days of return approval.

We appreciate your understanding and thank you for supporting a small, family-run business rooted in wellness and integrity.